1.Purpose of the job
As a Spare parts coordinator you will process new and follow existing orders/quotes and manage requests related to orders/quotes including delivery status, return requests and pricing. You will also be the key contact for the internal supply chain organization for all matters related to orders/quotes. As a spare parts coordinator you are also responsible for booking all travel arrangements for the persons that perform on-site activities at customers in a cost- and time effective way.

2.Main responsibilities
Serving international markets by processing parts orders, compiling quotations, oral and written communication with customers and agents
Monitoring of outstanding payments
Managing customer expectations with regards to parts delivery
Secretarial work, such as (digital) archiving of documents, answering internal and external phone calls and general correspondence on behalf of the entire department.
Making travel arrangements for service employees.

3.Requirements
A vocational working proficiency (MBO level) in administration

Thorough knowledge of administrative processes
Service mindedness and sense of commercialism
Excellent verbal and written communication skills

4.Competences (max. 6)
Working with people

Demonstrates an interest in and understanding of others
Adapts to the team and builds team spirit
Recognizes and rewards the contribution of others
Listens, consults others and communicates proactively

Supports and cares for others
Develops and openly communicates self-insight, such as an awareness of own strengths and weaknesses.

Relating & Networking
Establishes good relationships with customers and staff
Builds wide and effective networks of contacts inside and outside the organization
Relates well to people at all levels
Manages conflict
Uses humor appropriately to enhance relationships with others
Delivering results and meeting customer expectations
Focuses on customer needs and satisfaction
Sets high standards for quality and quantity
Monitors and maintains quality and productivity

Works in a systematic
methodical and orderly way
Consistently achieves project goals

Following instructions and procedures

Appropriately follows instructions from others without unnecessarily challenging authority
Follows procedures and policies
Keeps to schedules
Arrives punctually for work and meetings
Demonstrates commitment to the organization
Complies with legal obligations and safety requirements of the role.